The provisions of this § 56.1 amended under the Public Utility Code, 66 Pa.C.S. Chapter 61 (relating to Protection from Abuse Act) or a court order issued by a court of competent jurisdiction in this Commonwealth which provides clear evidence of domestic violence against the applicant or customer. Subchapters LV apply to all customers who have been granted protection from abuse orders as provided by 23 Pa.C.S. (b) This subchapter and Subchapters BK apply to electric distribution utilities, natural gas distribution utilities, wastewater utilities, steam heat utilities, small natural gas utilities and water distribution utilities. This chapter will be liberally construed to fulfill its purpose and policy and to insure justice for all concerned.
Every privilege conferred or duty required under this chapter imposes an obligation of good faith, honesty and fair dealing in its performance and enforcement. Public utilities shall utilize the procedures in this chapter to effectively manage customer accounts to prevent the accumulation of large, unmanageable arrearages. This chapter assures adequate provision of residential public utility service, to restrict unreasonable termination of or refusal to provide that service and to provide functional alternatives to termination or refusal to provide that service while eliminating opportunities for customers capable of paying to avoid the timely payment of public utility bills and protecting against rate increases for timely paying customers resulting from other customers delinquencies. (a) This chapter establishes and enforces uniform, fair and equitable residential public utility service standards governing eligibility criteria, credit and deposit practices, and account billing, termination and customer complaint procedures. Subchapter A. PRELIMINARY PROVISIONS FOR UTILITIES AND CUSTOMERS SUBJECT TO CHAPTER 14 OF THE PUBLIC UTILITY CODE Code § 111.10 (relating to telemarketing). Code § 111.9 (relating to door-to-door sales) and 52 Pa. Code § 111.5 (relating to agent training) 52 Pa. Code § 62.224 (relating to POR programs) 52 Pa. Code § 62.109 (relating to approval) 52 Pa. Code § 62.79 (relating to complaint handling process) 52 Pa. Code § 55.115 (relating to coordination with other regulations) 52 Pa. Code § 55.2 (relating to personal contact before utility service discontinued) 52 Pa. Code § 54.189 (relating to default service customers) 52 Pa. Code § 54.38 (relating to regulatory assessments) 52 Pa. Code § 54.37 (relating to approval) 52 Pa. Code § 54.9 (relating to complaint handling process) 52 Pa. Code § 53.69 (relating to fixed rate option) 52 Pa. Code § 3.112 (relating to action on informal complaints) 52 Pa. Code § 1.21 (relating to appearance) 52 Pa. The provisions of this Chapter 56 adopted June 16, 1978, effective June 17, 1978, 8 Pa.B. PUBLIC INFORMATION PROCEDURES RECORD MAINTENANCE 56.431 T. DISPUTES TERMINATION DISPUTES INFORMAL AND FORMAL COMPLAINTS 56.371 R. INTERRUPTION AND DISCONTINUANCE OF SERVICE 56.311 P. CREDIT AND DEPOSITS STANDARDS POLICY 56.281 O. PROVISIONS FOR VICTIMS OF DOMESTIC VIOLENCE WITH A PROTECTION FROM ABUSE ORDER OR A COURT ORDER ISSUED BY A COURT OF COMPETENT JURISDICTION IN THIS COMMONWEALTH WHICH PROVIDES CLEAR EVIDENCE OF DOMESTIC VIOLENCE 56.251 M. PUBLIC UTILITY REPORTING REQUIREMENTS 56.231 L. PUBLIC INFORMATION PROCEDURES RECORD MAINTENANCE 56.201 I. DISPUTES TERMINATION DISPUTES INFORMAL AND FORMAL COMPLAINTS 56.140 G. INTERRUPTION AND DISCONTINUANCE OF SERVICE 56.71 E. CREDIT AND DEPOSITS STANDARDS POLICY 56.31 D.
PRELIMINARY PROVISIONS FOR UTILITIES AND CUSTOMERS SUBJECT TO CHAPTER 14 OF THE PUBLIC UTILITY CODE 56.1 B. CHAPTER 56. STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL PUBLIC UTILITY SERVICE Subchap.Ī.
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